Effective from: 1/06/25

Welcome to The Dogz Hub. I’m Debra, and I’m committed to providing supportive, professional behaviour support for you and your dog. Before we start working together, please take a moment to read through my terms and conditions.

By booking any service with The Dogz Hub, you are agreeing to the terms outlined below.

Booking and Contracts

Before I begin working with any new client, I require a signed contract. This ensures we both understand what’s involved in the training process and agree to the terms of working together. The contract must be read, signed, and returned before any Zoom call or session takes place.

If you need help understanding any part of the contract, please don’t hesitate to ask. I want you to feel confident and comfortable from the very start.

Payment Terms

I offer behaviour support through structured, week-by-week programmes that are billed in advance.

• Payment plans are available.  Payments must be received in full for each week of support before the scheduled Zoom call.
• I cannot proceed with your session unless payment has been made.
• If payment is not received, the appointment will be postponed until the balance is cleared.

If we’ve agreed on a payment plan, I’ll send a clear outline of the schedule and due dates in advance. I’m happy to discuss flexible options if needed.

Cancellations and Rescheduling

Life happens, I get it! If you need to reschedule, please give me at least 24 hours’ notice. I’ll always do my best to accommodate you.

Last-minute cancellations (less than 24 hours before the session) may still be charged, unless there are exceptional circumstances.

My Commitment to You

I’m here to support both you and your dog. That means:

• Creating a safe, non-judgemental space
• Offering realistic, personalised plans
• Being honest and clear about expectations, progress, and outcomes

In return, I ask that you commit to following the training plan as consistently as possible and keep communication open throughout our work together.

Contact and Support

If you have any questions about your programme, your dog’s behaviour, or anything else related to our work together, I encourage you to get in touch. You can reach me by email at help@thedogzhub.co.uk or via our WhatsApp group.

Final Notes

All written content, materials, and advice provided during our sessions are for your personal use only and must not be shared publicly or with third parties without my permission.

These terms may be updated occasionally to reflect changes in how I work or legal requirements. You’ll always be informed of any significant changes.

Thank you for choosing The Dogz Hub. I look forward to working with you and supporting your journey with your dog.